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All products and information displayed on www.phones4udubai.com are protected by copyright and other intellectual property laws. Phones 4U LLC is the sole owner of this site. The content is owned by Phones 4U LLC. You may not modify, publish, transmit, transfer, sell, reproduce, create a derivative work from, distribute, repost, perform, display, or in any way commercially exploit any of the content.

Phones 4U LLC reserves the right to refuse service to anyone at any time. Phones 4U LLC does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number, and bank account number. We are not liable for any loss during your transaction. Although all attempts will be made by Phones 4U LLC to give the best service and complete client satisfaction, phones4u LLC shall have no liability to you for any delay in delivery or any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control, including, but not limited to acts of God, terrorism, riots, etc.

The terms shall be governed by and constructed in accordance with the laws of the United Arab Emirates, without reference to a conflict of laws. Disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts in the UAE. Phones 4U LLC, its officers, directors, shareholders, parents, subsidiaries, affiliates, employees, or joint venture partners are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages and/or costs of any kind, arising from your use of this website or your breach of these terms.

All product(s) and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Shipping Charges

  • We may charge for shipping and/or offer free shipping for all order(s) delivered across the UAE.
  • For international shipping the delivery charges depend on the country of purchase & will be calculated separately, you may contact us for more information.

Estimated Delivery Time

Within the UAE, orders are dispatched in 1 to 3 working days through a trusted courier service. We also offer same-day shipping depending on location and time of receipt of order. We try our best to ship on time, but in some cases delayed shipping due to inevitable circumstances may occur. International orders are dispatched once you approve the shipping charges. For all international orders delivery time may vary depending on location, the same will be initially communicated for your approval.

Kindly Note

Sometimes, the delivery may take a longer duration due to bad weather conditions, transportation delays, disruptions caused by the COVID-19 pandemic, or other unforeseen circumstances. In such cases, Phones4u LLC will not be held responsible for such delays. Be rest assured that our customer service team will do everything to ensure on-time delivery of your parcel. You can always reach out to our customer service team at +971521122380 or mail us at support@phones4udubai.com for any query.

Acknowledgment of Receipt

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Phones 4U LLC and transfer of responsibility in the same way.

Taxes & Duties

Any import duties and taxes are charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges, as customs policies vary from country to country. If you have questions related to customs charges, please contact your local customs office. For all domestic orders (within UAE) taxes and duties have already been included in the product price.

Tracking Details

Once your shipment is booked, tracking details will be shared with you. Kindly check your message/ email for regular updates. If the tracking details sent do not provide sufficient information or if it shows a message as ‘Contact Customer Care’ or anything else, please contact Courier customer care from their website, they will help you in delivery according to your convenience.

All our products are genuine and offer a warranty. All our products go through strict quality control before shipping. If you still have doubts, feel free to call us on Customer Care: +971521122380 or write to us at support@phones4udubai.com.

Warranty Terms & Conditions:

All products carry a limited warranty.

 UAE Versions carry a limited warranty from the manufacturer of the brand and/or distributor for a limited period against manufacturing defects only.

The terms, conditions, duration of the warranty, exclusions of warranty are defined by the manufacturer of the brand and/or a local distributor. The warranty commences from the date of the Invoice or date of activation unless specified otherwise.

Warranty is applicable within the limits of the United Arab Emirates only, unless specified otherwise by the manufacturer of the brand and/or a local distributor. Phones 4U LLC will only be the facilitator of this service, and primary responsibility for warranty service rests with the manufacturer of the brand and/or a local distributor. In case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to Phones 4U LLC in the United Arab Emirates.

Other than what is provided by the manufacturer of the brand and/or local distributor, we disclaim any warranties or representations, expressed or implied in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted, including product information and/or specifications.

In cases of Dead-on Arrival (DOA) product, the respective service provider will determine whether the product is DOA and would offer either a replacement or product repair. Warranty offered will be as per the principal warranty terms & conditions, which are product specific & defined by the Manufacturer, brand owner(s), or a local distributor.

International versions carry a limited warranty from Phones 4U LLC for a limited period against manufacturing defects only

The limited warranty is only applicable for defects in manufacturing that fail in normal usage.

Phones4u will not cover any accidental damage after purchasing the phone from us.

To obtain warranty service for your Phones 4U products, please contact Customer Care at +971 52112 238. If your problem cannot be resolved over the phone, our technicians will provide you with a Return Authorization Number, which you will use to send your Phone to the designated Service Center for repair or replacement, at our option.

Warranty coverage is limited to the repair or replacement of the phone.

Phones 4U will replace or repair the defective phone. You should back up all data and reset the before getting warranty service.

In some cases, a warranty is not applicable if:

  1. Sets are tampered with / repaired by unauthorized personnel, or anyone other than those authorized by the manufacturer of the brand and/or a local distributor.
  2. Any defect caused due to improper use, negligence, or transit damage.
  3. The serial number on the product has been tampered with or removed or does not match.
  4. Damage is caused in transit or by accident, acts of God, abuse or misuse, negligence, failure to follow operating instructions, exposure to liquid, sand, fire, improper voltage input, fluctuation in electrical supply, or by any other external factors.
  5. In no event shall Phones 4U LLC be liable for any direct/indirect or consequential damages, including loss of profit, incurred by any customer/end-user of the Product(s) or any other third party.
  6. Warranty is subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Customer care contact:

Email: support@phones4udubai.com

Call/WhatsApp: +971521122380